We help companies increase service profitability
Profitability is linked to customer loyalty, customer satisfaction, employee satisfaction and productivity. ServTrans has helped companies to achieve their profit goals while increasing levels of satisfaction and productivity.Here is an example of our work:
Standardizing professional services offerings in telecommunications
Despite an abundance of skills, the professional services group of well-regarded telecommunications company was struggling with profitability and customer satisfaction issues. Global service offerings were typically not standardized, and many deals were sold with little or no oversight. ServTrans experts recommended and worked with the organization to implement—standard services offerings, a methodology for determining when custom offers were appropriate, and an effective approach to managing third-party provider relationships. As a result, the services organization regained profitability (from a -12% level) and achieved a 90% customer satisfaction rating.