Tagged: Return on Innovation


Let’s talk about “change”. It is a simple word yet it has many meanings and many implications. Let’s look at Webster’s definition of Change as transitive verb: “a: to make different in some particular: ALTER b: to make radically different: TRANSFORM. It can be verb, a noun or variances of those. A simple word and […]

What makes the soft side so hard?

What makes the soft side so hard? Why should you care? Businesses and government organizations are facing rapidly changing environments and are faced with an ever increasing pace of change as a result of technology, environmental and economic shifts. Each year millions of dollars, Yen, Euro, Yuan etc. are invested in critical transformations and infrastructure […]

“When Pigs fly….”

“When Pigs fly…” is the usual response when you try and get giant corporations to take on new business innovation. However, it now seems like winglets are developing on the swine. GM recently announced a new business venture call Maven. http://media.gm.com/media/us/en/gm/news.detail.html/content/Pages/news/us/en/2016/Jan/0121-maven.html “GM President Dan Ammann said while more customers than ever are buying vehicles, there […]

Rent ‘n’ Exec

If your plumbing backs up or leaks you call a plumber. When your electrical outlets stop working you call an electrician because those experts deal with these issues every day and have acquired specific expertise that likely you do not have. So why, when your business strategy is faltering, do you try and fix it […]

Designed Not to Listen

Companies need to rethink how they listen to their customers. It is not about just having happy customer metrics; it is about creating value for customers that will be rewarded by loyal customers. It is not about seeking complaints or complements, it is about how to improve your business, detect trends and getting ahead of problems. Listening to customer will provide valuable input to innovation within your company. Those companies who are designed not to listen to their customers are designing themselves to FAIL.

Why Running is Like Running a Services Business

An epiphany hit me the other day while I was out running.At some point in my life running for exercise went from being a health benefit to becoming a health risk. I realized that there might be parallel between this problem of running for health and a service organization’s ability to stay healthy.