Services Transformation and Innovation Group LLC

• Customer Experience by Design 

  •  Loyalty and Satisfaction design programs
  •  Define,Design and Deploy Customer Experience
• Service Transformation  to help you move from product centric to customer centric and  to create world class global service organizations and capabilities and leadership for the Services Economy
• Innovation How to create and drive innovation acros the enterprise
• On Site Classes on Service Innovation Design 
• Services Operations optimization
• Service Market and Portfolio Analysis
• Services Marketing and Revenue Management
• Design for Supportability
• Customer Centric Culture training
• Technology and Infrastructure  planning and implementation for Services
• Service management education and training

Contact us if you need thought leaders for the Services Industry to come and speak for your next event or meeting.

• Industry thought leadership
• Custom lectures / Seminars
• Strategic Planning Sessions
• Customized Education Classes

For your reading pleasure:

Click HERE for a recommended list of books on Service

Click HERE to access archived blog posts 

New Book: "The Services Oriented Enterprise". How Customers Transformed the Services Industry - coming soon

SATMETRIX, the Net Promoter Company

Offered a Webinar on Proactive Support, June 25th. You can download a free Whitepaper on

 "The Service Oriented Enterprise"tm

Or email us for a copy!

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The Services Community... Network with Services Professionals by following these links:

www.thesrii.org

www.techsupportmgt.com