We help companies effectively reduce expense
A goal that is nearly universally shared by enterprises, reducing costs often results in detrimental effects on customer service and customer value. ServTrans has helped companies successfully reduce expense, while improving business results.
Creating a personalized support environment
At a fast-growing Fortune 50 software company, it had become critical to curtail the rapid rise of support delivery costs—while still delivering a highly personalized and satisfying support experience. ServTrans experts worked with the client to create a robust online community that enabled customers to connect with peers and subject matter experts in the company. With its automated administration and management, content publishing, reward and recognition systems, and intuitive interface, the support community grew to 80,000 users in a year, resolving 50 percent of transactions without the need for an “official” service request.