Services Transformation and Innovation Group LLC

 YOUR COMPANY EXISTS ONLY BECAUSE OF YOUR CUSTOMERS

Can you answer these 3 key questions?

1. How do you want your customers to remember you?

Customers form an opinion about your company with every interaction that you have with them. These critical moments of truth directly translate into customer lifetime value. These cumulative experiences determine if your customer will become a loyal advocate or a detractor with many lost opportunities.

2. How do your customers feel about doing business with your company?

Listening to your customers is a critical skill, acting appropriately based on what your customers tell you is a critical strategy. Your customer feedback needs to be nurtured as a gift

3. How will your company survive in the new services economy?

Positive customer experience yields positive company results. The cost of new customer acquisition far outweighs to cost of retaining and growing your current customer base. Your customer interactions need to be carefully designed to achieve the desired outcomes. The new economy is about adding value to your customers business as well as your own.

WE EXIST TO HELP YOU BETTER SERVE YOUR CUSTOMERS

We help you Define, Design and Deploy outstanding Customer Centric strategies that are GUARANTEED to increase revenue and profits. We can help you THRIVE and not just SURVIVE in today's challenging times!

Customer Experience Professionals at YOUR Service!  

• Transform your business to deliver  customer value

• Innovate for better Customer Experience and increased revenue opportunities

• Optimize your service business to deliver record  profits and revenue growth.

The global economy is now dominated and driven by  services . How will YOUR company survive in the new services economy?

How may we serve YOU?

  Call Us TODAY +1.510.733.6131

  or email to: info@servtrans.com

Serivce, Customer Experience, Innovation, Service Strategy, Service leadership, Service Science, Service Operations, SSME

 

      NEWS & EVENTS

Bay Area SSME Lecture Series

Monthly lecture series featuring thought leaders from academia, industry and governent.

Join us to hear the latest on Service Science and network with world class leaders on the leading edge of service

The  next lecture will be on:

 Mar.11th 2010 from 4 -6 pm.

or join us on the second Thursday each month. For schedule and registration go to:

www.bayarea-ssme.org

or email to:

info@bayarea-ssme.org

"Compete Though Service Symposium"

 

If you missed the Net Promoter Conference in San Francisco Jan 26-28th Read about it HERE:

---