Category: Service culture

What makes the soft side so hard?

What makes the soft side so hard? Why should you care? Businesses and government organizations are facing rapidly changing environments and are faced with an ever increasing pace of change as a result of technology, environmental and economic shifts. Each year millions of dollars, Yen, Euro, Yuan etc. are invested in critical transformations and infrastructure […]

Rent ‘n’ Exec

If your plumbing backs up or leaks you call a plumber. When your electrical outlets stop working you call an electrician because those experts deal with these issues every day and have acquired specific expertise that likely you do not have. So why, when your business strategy is faltering, do you try and fix it […]

Way too much B.S. in business today. As I listen to the business news and even to my own clients talk about their business often all I can think about is calling it B.S. While what you are thinking right now might be appropriate in many cases what I mean by B.S. is BAD STRATEGY. […]

Hope Is Not A Plan

      So, you’ve been on the phone with the Service Department for the past three hours.  The agent has asked you the same questions over and   over even though they clearly have nothing to do with the problem.  He has asked you to reboot, reset, reload and repeat at least a dozen times.  […]