http://servtrans.com/blog Leaders in Service Innovation and Customer Experience Fri, 04 Dec 2009 05:33:27 +0000 http://backend.userland.com/rss092 en http://servtrans.com/blog/2009/12/04/customer-care-or-customer-culture/ http://servtrans.com/blog/2009/11/07/%e2%80%9cwhy-do-you-hate-my-bags%e2%80%9d/ http://servtrans.com/blog/2009/11/06/nobody-cares-how-good-you-were%e2%80%9d/ http://servtrans.com/blog/2009/11/05/what-is-your-karma-footprint/ http://servtrans.com/blog/2009/09/22/shape-your-world-shape-your-career/ http://servtrans.com/blog/2009/08/11/service-science-lecture-series-starting/ http://servtrans.com/blog/2009/07/27/zappos-and-amazoncom-join-forces%e2%80%a6/ http://servtrans.com/blog/2009/07/16/mobility-services-a-new-model-automobile-companies/ tp://www.opnevents.com/programs/transformation/ ) hosted by Oracle, IBM and Motorola in Chicago on July 15th. I was delighted to see the agenda and subject matter that fit so well into what I think represents the future of business. ]]> http://servtrans.com/blog/2009/07/09/service-a-new-religion/ http://servtrans.com/blog/2009/06/16/is-there-a-better-way-to-%e2%80%9clisten%e2%80%9d-to-customers/