servtrans.com Blog Leaders in Service Innovation and Customer Experience 2009-12-04T05:33:27Z WordPress http://servtrans.com/blog/feed/atom/ Doug Morse http://www.servtrans.com <![CDATA[Customer Care or Customer Culture?]]> http://servtrans.com/blog/?p=59 2009-12-04T05:33:27Z 2009-12-04T05:33:27Z 0 Doug Morse http://www.servtrans.com <![CDATA[“Why do you hate my bags?”]]> http://servtrans.com/blog/?p=55 2009-11-07T21:51:56Z 2009-11-07T21:51:56Z 0 Doug Morse http://www.servtrans.com <![CDATA[“Nobody cares how good you were”]]> http://servtrans.com/blog/?p=52 2009-11-06T08:43:01Z 2009-11-06T08:43:01Z 0 Doug Morse http://www.servtrans.com <![CDATA[What is your Karma Footprint?]]> http://servtrans.com/blog/?p=49 2009-11-09T06:37:06Z 2009-11-05T08:21:42Z 0 Doug Morse http://www.servtrans.com <![CDATA[Shape your world, shape your career.]]> http://servtrans.com/blog/?p=45 2009-09-22T20:00:25Z 2009-09-22T19:43:46Z 0 Doug Morse http://www.servtrans.com <![CDATA[Service Science Lecture Series Starting]]> http://servtrans.com/blog/?p=43 2009-08-11T18:26:42Z 2009-08-11T18:26:42Z 0 Doug Morse http://www.servtrans.com <![CDATA[Zappos and Amazon.com Join Forces…]]> http://servtrans.com/blog/?p=39 2009-07-27T22:34:00Z 2009-07-27T22:34:00Z 0 Doug Morse http://www.servtrans.com <![CDATA[Mobility Services, a new model for automobile companies…]]> http://servtrans.com/blog/?p=36 2009-07-16T18:42:00Z 2009-07-16T18:38:34Z 0 Doug Morse http://www.servtrans.com <![CDATA[Service; a new religion?]]> http://servtrans.com/blog/?p=34 2009-07-09T22:43:58Z 2009-07-09T22:43:58Z tp://www.opnevents.com/programs/transformation/ ) hosted by Oracle, IBM and Motorola in Chicago on July 15th. I was delighted to see the agenda and subject matter that fit so well into what I think represents the future of business. ]]> 0 Doug Morse http://www.servtrans.com <![CDATA[Is there a better way to “listen” to customers?]]> http://servtrans.com/blog/?p=32 2009-06-16T18:23:02Z 2009-06-16T18:23:02Z 0