http://servtrans.com/blog Leaders in Service Innovation and Customer Experience Fri, 04 Dec 2009 05:33:27 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://servtrans.com/blog/2009/12/04/customer-care-or-customer-culture/ http://servtrans.com/blog/2009/12/04/customer-care-or-customer-culture/#comments Fri, 04 Dec 2009 05:33:27 +0000 Doug Morse http://servtrans.com/blog/?p=59 http://servtrans.com/blog/2009/12/04/customer-care-or-customer-culture/feed/ 0 http://servtrans.com/blog/2009/11/07/%e2%80%9cwhy-do-you-hate-my-bags%e2%80%9d/ http://servtrans.com/blog/2009/11/07/%e2%80%9cwhy-do-you-hate-my-bags%e2%80%9d/#comments Sat, 07 Nov 2009 21:51:56 +0000 Doug Morse http://servtrans.com/blog/?p=55 http://servtrans.com/blog/2009/11/07/%e2%80%9cwhy-do-you-hate-my-bags%e2%80%9d/feed/ 0 http://servtrans.com/blog/2009/11/06/nobody-cares-how-good-you-were%e2%80%9d/ http://servtrans.com/blog/2009/11/06/nobody-cares-how-good-you-were%e2%80%9d/#comments Fri, 06 Nov 2009 08:43:01 +0000 Doug Morse http://servtrans.com/blog/?p=52 http://servtrans.com/blog/2009/11/06/nobody-cares-how-good-you-were%e2%80%9d/feed/ 0 http://servtrans.com/blog/2009/11/05/what-is-your-karma-footprint/ http://servtrans.com/blog/2009/11/05/what-is-your-karma-footprint/#comments Thu, 05 Nov 2009 08:21:42 +0000 Doug Morse http://servtrans.com/blog/?p=49 http://servtrans.com/blog/2009/11/05/what-is-your-karma-footprint/feed/ 0 http://servtrans.com/blog/2009/09/22/shape-your-world-shape-your-career/ http://servtrans.com/blog/2009/09/22/shape-your-world-shape-your-career/#comments Tue, 22 Sep 2009 19:43:46 +0000 Doug Morse http://servtrans.com/blog/?p=45 http://servtrans.com/blog/2009/09/22/shape-your-world-shape-your-career/feed/ 0 http://servtrans.com/blog/2009/08/11/service-science-lecture-series-starting/ http://servtrans.com/blog/2009/08/11/service-science-lecture-series-starting/#comments Tue, 11 Aug 2009 18:26:42 +0000 Doug Morse http://servtrans.com/blog/?p=43 http://servtrans.com/blog/2009/08/11/service-science-lecture-series-starting/feed/ 0 http://servtrans.com/blog/2009/07/27/zappos-and-amazoncom-join-forces%e2%80%a6/ http://servtrans.com/blog/2009/07/27/zappos-and-amazoncom-join-forces%e2%80%a6/#comments Mon, 27 Jul 2009 22:34:00 +0000 Doug Morse http://servtrans.com/blog/?p=39 http://servtrans.com/blog/2009/07/27/zappos-and-amazoncom-join-forces%e2%80%a6/feed/ 0 http://servtrans.com/blog/2009/07/16/mobility-services-a-new-model-automobile-companies/ http://servtrans.com/blog/2009/07/16/mobility-services-a-new-model-automobile-companies/#comments Thu, 16 Jul 2009 18:38:34 +0000 Doug Morse http://servtrans.com/blog/?p=36 http://servtrans.com/blog/2009/07/16/mobility-services-a-new-model-automobile-companies/feed/ 0 http://servtrans.com/blog/2009/07/09/service-a-new-religion/ http://servtrans.com/blog/2009/07/09/service-a-new-religion/#comments Thu, 09 Jul 2009 22:43:58 +0000 Doug Morse http://servtrans.com/blog/?p=34 tp://www.opnevents.com/programs/transformation/ ) hosted by Oracle, IBM and Motorola in Chicago on July 15th. I was delighted to see the agenda and subject matter that fit so well into what I think represents the future of business. ]]> http://servtrans.com/blog/2009/07/09/service-a-new-religion/feed/ 0 http://servtrans.com/blog/2009/06/16/is-there-a-better-way-to-%e2%80%9clisten%e2%80%9d-to-customers/ http://servtrans.com/blog/2009/06/16/is-there-a-better-way-to-%e2%80%9clisten%e2%80%9d-to-customers/#comments Tue, 16 Jun 2009 18:23:02 +0000 Doug Morse http://servtrans.com/blog/?p=32 http://servtrans.com/blog/2009/06/16/is-there-a-better-way-to-%e2%80%9clisten%e2%80%9d-to-customers/feed/ 0