Driving positive change through Strategic Customer Experience

Customer Experience Experts Helping You Create  REAL VALUE! 

YOUR COMPANY EXISTS ONLY BECAUSE OF YOUR CUSTOMERS 

Customer Experience needs to be a part of every company's core expertise. Customer Experience is not just about marketing or customer loyalty. Customer Experience is about focusing and aligning everything that you do to drive your customer's success and then sharing in the value that is created. It is about innovation and new business models for the 21st century. You need experts with the right tools and methodologies to help you maximize your return on investment around your customer focused strategies and you need them NOW!

WHY NOW?

 The down economy over the last few years has created a crisis that will affect your financial success for years to come. The reason is that most companies have cut costs and driven productivity gains at the expense of your customer and employee relationships. There is a burning platform out there ready to explode and most companies cannot see the warning signs. The time to refocus on your customers is now! A simple 5% loss of customers can be fatal for most companies. Lead the way to world class shareholder value and increased market value by adopting a customer experience based strategy.

Are you missing the warning signs of a pending economic disaster at your company?

Take a few minutes to evaluate your company or organization to see if you are missing the warning signs of burning platform. Take our free "Burning Platform Self Assessment"

Customer Experience Maturity Index

We translate the value of Customer Experience into Shareholder Value

Our new methodology and tool set can evaluate your company around seven strategic dimensions that will determine the level of customer experience or customer focus maturity that exists within your company today. The assesment and index is a predictor of financial growth and longevity for your company. We can directly translate the results of greater customer experience maturity into direct financial results like shareholder value and market cap. Contact us today to find out HOW!

Can you answer these 3 key questions? 

1. How will your company survive in the new services economy?

Positive customer experience yields positive company results. The cost of new customer acquisition far outweighs to cost of retaining and growing your current customer base. Your customer interactions need to be carefully designed to achieve the desired outcomes. The new economy is about adding value to your customers business as well as your own. Building life long customer relationships is key to increasing shareholder value

2. How do YOU add value to your customers and how do you know?

Listening to your customers is a critical skill, acting appropriately based on what your customers tell you is a critical strategy. Relationships count and relationships are built upon trust and respect for mutual needs. Focusing on your customers need to succeed with their goals and being a part of that process is key to lifelong customer relationships and increased customer equity.

3. How do you want your customers to remember you? 

Customers form an opinion about your company with every interaction that you have with them. These critical moments of truth directly translate into customer lifetime value. These cumulative experiences determine if your customer will become a loyal advocate or a detractor with many lost opportunities.

How may we serve YOU?

  Call Us TODAY +1.510.408.SERV

                 or    +1.510.408.7378

  or email to: info@servtrans.com

Serivce, Customer Experience, Innovation, Service Strategy, Service leadership, Service Science, Service Operations, SSME

      NEWS & EVENTS:

Check out our recent Webinar:

"Going Beyond Loyalty: From Customer Service to Increased Shareholder Value"

hosted by:

Center for Services Leadership

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